Support Service

📩 How to Get Support

• Email: [e-mail]

• Support Forum: https://themessupport.com

• Phone, WhatsApp, Zoom, or Google Meet support not available.

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🌐 Language & Hours

• Support is offered only in English.

• Hours: 9 AM – 7 PM IST, Monday to Friday.

• Response time may vary; complex issues may take 1–2 extra days.

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✅ What’s Included

• Help with functionality and basic setup

• Configuration and settings guidance

• Minor customizations (depending on volume)

• Theme conflict resolution

• Issues from a standard installation

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❌ What’s Not Included

• Advanced customizations or design changes

• 3rd-party plugin or app integrations (except their own)

• SEO help or app recommendations

• Issues from core modifications, outdated themes, or unapproved code

• Transferring custom work to newer theme versions

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💸 Custom Work

• Charged at $30/hour

• Based on feasibility and request complexity

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🛠️ Efficient Support Tips

• Provide detailed information in support requests for faster resolution