# Support Service

#### 📩 **How to Get Support**

* Email: <support@wedesignthemes.com>
* Support Forum: [https://themessupport.com](https://themessupport.com/forums/forum/codecanyon/dt-directory-wordpress-plugin/)
* *Phone, WhatsApp, Zoom, or Google Meet support not available.*

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#### 🌐 **Language & Hours**

* Support is offered **only in English**.
* Hours: **9 AM – 7 PM IST**, **Monday to Friday**.
* Response time may vary; complex issues may take **1–2 extra days**.

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#### ✅ **What’s Included**

* Help with functionality and basic setup
* Configuration and settings guidance
* Minor customizations (depending on volume)
* Theme conflict resolution
* Issues from a **standard installation**

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#### ❌ **What’s Not Included**

* Advanced customizations or design changes
* 3rd-party plugin or app integrations (except their own)
* SEO help or app recommendations
* Issues from core modifications, outdated themes, or unapproved code
* Transferring custom work to newer theme versions

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#### 💸 **Custom Work**

* Charged at **$30/hour**
* Based on feasibility and request complexity

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#### 🛠️ **Efficient Support Tips**

* Provide detailed information in support requests for faster resolution